lordsathome.com is a trading style of Lords at Home Limited ("we/us") Company No. 2856543, registered in England and Wales at Unit 1, Radford Ind Est, London, NW10 6NF.

These terms and conditions apply to the use of the www.lordsathome.com website and by accessing this Website and/or placing an order on it you agree to be bound by the terms and conditions set out on these pages. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

We may change these Terms and Conditions at any time, and without notice.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service by email on [email protected] or call us on 0207 060 5111 between 9am and 5pm Monday to Friday. Please note that all calls to this number are charged at the local rate (BT landline users only, other network charges and mobile charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.


"Conditions" means these terms and conditions and the Special Conditions;

"Product" means a product displayed for sale on the Website;

"Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided;

"Special Conditions" means the terms and conditions in the Product Description;

"Users" means the users of the Website collectively;

"Personal Information" means the details provided by you on registration;

"We/us" means Lords at Home Ltd T/A Lordsathome.com;

"Website" means the website located at www.lordsathome.com or any subsequent URL which may replace it;

"Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer;

"United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "

You" means a user of this Website.

Using this Website

Accessing and using www.lordsathome.com:

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Personal Information You Provide To Us:

You warrant that;

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on 020 77922471 between 9am to 5pm Monday to Friday.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Your Indemnity To Us:

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our Rights:

We reserve the right to:

Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and


Change these Conditions from time to time. You will be deemed to have accepted these changes if you continue to use the Website (or any part of it) following the changes.

It will be your responsibility to check these Conditions regularly to determine any changes to them. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

External Or Third Party Links:

We may provide links to other websites and companies on our website which we feel may be of use or benefit to you . If you choose to access/follow any of these external links to other websites or resources, you will be doing so at your sole discretion. You acknowledge and agree that we are not responsible for the availability of any of these external sites, nor do we review or endorse these sites. You further acknowledge and agree that we are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.


We will treat all your Personal Information as confidential except in the circumstances set out below. We will keep the information on a secure server and we will fully comply with all current and applicable UK Data Protection and consumer legislation.

At the time you place an order on this website, we will be asking you to provide Personal Information to us. This Information includes your name, e-mail address, billing address, delivery address, telephone numbers, product selections, payment card numbers or other payment information and passwords.

We may also collect from you, and our third party providers of advertisements and content may also collect, information about where you are on the internet, your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site, like most others, is monitored by us or our technical agents, and may capture information about your visit that will help us improve the quality of our website and service.

We confirm that any Personal Information you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the requirements of the Data Protection Act 1998.

In accordance with the requirements of the Act, we will only use your information for the following purposes:

To process orders you place with us

For statistical or survey purposes with the aim of improving this Website and our services to you

To serve website content and advertisements to you

To administer this website

To notify you of products or special offers that may be of interest to you (subject to your prior consent)

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you will be given the option to receive information from Lords of Notting Hill about products, promotions or special offers which we feel strongly may be of interest to you. If you do not wish to be contacted for such purposes, please ensure that you untick the appropriate box as you go through the registration process.

You may also unsubscribe from our contact lists at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, or telephoning us on 0207 792 2471 between 9am and 5pm Monday to Friday.

Your Personal Information may be disclosed to our other legally associated companies and to reputable third parties who help us process your order. Lords of Notting Hill requires all such third parties to treat your personal information in the same way that we do, as fully confidential and to fully comply with all current and applicable UK Data Protection and consumer legislation. We promise that we will not release your Personal Information to any company outside of Lords of Notting Hill and legally associated companies, for any mailing or marketing purposes.

We are entitled to release your personal information to the police or any other regulatory or government authority who is legally entitled to receive this information from us.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you may not be able to use this Website.

You should check frequently to see whether there have been any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Administrative Head Office of lordsathome.com as follows:

Customer Services Manager

Lords at Home

86 Westbourne Grove


W2 5RT

Purchasing of Products

When You Order From Us:

We will take all reasonable care that is within our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide us when accessing or ordering from the Website.

Creating A Contract With Us:

The technical steps required for creating the contract between us and you are as follows:

You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process.

You will be guided through the process of placing an order by a series of simple instructions on the Website.

We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Us.

As your product is shipped from our stores we will send you an email to confirm despatch.

Order acceptance and the completion of the contract between you and us will be deemed to have taken place on the despatch to you of the Products ordered unless we notify you that we do not accept your order, or if you have cancelled it in accordance with the instructions in Change or cancel an order

Reasons for us not accepting an order include (but are not limited to) the following:

The product you ordered is not available from stock.

We are unable to obtain authorisation for your payment.

We have identified an error in the pricing or description of a product.

You do not meet the eligibility criteria set out in the main Terms & Conditions

The contract will be concluded in English

The details of your specific contract will not be filed by Lords at Home. If you require any information regarding orders you have placed with Lords at Home please write to us at the following address:

Customer Services Manager

Lords at Home

86 Westbourne Grove


W2 5RT

United Kingdom

Cancellation Of A Contract:

You are entitled to cancel this contract if you so wish provided that you exercise your right no longer than eight working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract after your order has already been despatched please follow the procedure set out in our Returns procedure.


Your Rights Regarding Our Intellectual Property:

You acknowledge and agree that all copyright, trademarks and other intellectual property rights in all the material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised to do so by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Complying With Current Laws

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitations Of Our Liability

Whilst we will use all reasonable endeavours to verify the accuracy of any information we place on the Website, we do not make any warranties, whether express or implied in relation to its accuracy.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We do not warrant:

That the Website will meet your requirements.

That the site will be uninterrupted, timely or error-free.

That any defects will be corrected, or that the site or the server that make it available are free from viruses or bugs.

The full functionality, accuracy, or reliability of the Website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted via the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

Any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings); or

Any loss of goodwill or reputation; or

Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire Agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Lords of Notting Hill and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


Lords at Home Limited T/A Lords at Home,

86 Westbourne Grove,


W2 5RT

United Kingdom.

Email: [email protected]

© Copyright 2024 | Lords at Home | All Rights Reserved.